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Explain that you are a first aid provider and are willing to help. The person must give you permission to help them; do not touch them until they agree to be helped. If you encounter a confused person or someone who is critically injured or ill, you can assume that they would want you to help them.


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The first step in any emergency is the recognition of the problem and providing help. When in doubt or when someone is seriously injured or ill, you should always activate the emergency response system by calling Remain on the line until additional help arrives, or until the operator tells you to hang up. Emergency system dispatchers can guide you through the steps of performing cardiopulmonary resuscitation CPR , using an automatic external defibrillator AED , or delivering basic care until additional help arrives.

Whether you are at home, work, or school, know where the first aid kit and the AED are kept and be familiar with their contents.

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Know how to activate the emergency response system by calling if in the United States. Be aware of any policies in the workplace regarding medical emergencies. After determining the problem, the next step in providing help is to determine the unresponsiveness of the injured or ill person.


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Look for any medical identifications, such as a necklace or a bracelet. This may provide a valuable clue to the cause of the situation. Assessing the safety of the surroundings is critical when approaching any scene.

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You do not want to become another person who is injured or ill so look for any potential dangers. Remove the person from any dangers, such as presence of water at the scene. Be especially alert to avoid danger from automobile traffic.

Introduction to First Aid

Handwashing is essential in prevention of disease and illness. Wash your hands after each episode of care and after taking off gloves. When a sink is not available, use hand sanitizers. Most hand sanitizers are alcohol-based and are substitute for hand washing when needed.

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Assisting an injured person Understand the steps to be followed to ensure both your safety and that of the injured person.


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First Aid Policy Heads of School, Section or Unit are responsible for ensuring that each workplace at the University is provided with sufficient first aid facilities and personnel. Asthma First Aid kits Asthma is Australia's most widespread chronic health problem, affecting more than two million Australians. Allergic reactions Allergic reactions can vary from mild to severe and requiring immediate medical attention.