I read your job listing for a customer service supervisor with great interest. I understand that creating great customer service experiences is absolutely necessary for any company to remain competitive.
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I understand that hiring the right customer service representatives is extraordinarily important and that hiring the right supervisors is even more. I believe that my decade of experience in the customer service and hospitality fields makes me uniquely qualified to take on the challenges of this position. I have worked in multiple positions where I have employed my customer service skills both face to face, online, and over the phone.
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I have always succeeded in meeting the highest standards when it comes to delivering skilled assistance while showing empathy to the customer. I believe that customer service and support plays an integral role in sales and customer retention. In my most recent position as evening supervisor of the customer support team at Major Retailer, I oversee a team of 10 on-site representative and 15 remote employees. We deliver both online and telephone support services.
Cover letter: No work experience
I also act as the administrator of our automated telephone support system the XYZ telephony In the five years that I have worked for Major Retailer, I have been promoted from customer service agent to supervisor. I am proud of what I have been able to accomplish working with the wonderful team I have over the past several years, but also look forward to exploring future challenges with ABC Corporation.
Prior to my work at Major Retailer, I held several positions that required customer service skills. It was in these positions that I learned the power of creating amazing experiences for customers. In closing, I believe I have the skills and experience needed to execute the duties of this position. I am committed to customer service, and providing support to your valued customers.
I am confident that my proven leadership position will enable me to move seamlessly into a supervisory position at your firm. I would love to meet with you. It outlines technical experience, shows that Margaret has many of the soft skills required in customer service, demonstrates that she is technically proficient, and quantifies her achievements.
However, you should hit the high points. You might also end this paragraph by stating you want a new job to develop these skills further.
At my current job, listening is critical. I have to identify problems, forward calls to appropriate staff, and troubleshoot customer complaints.
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To perform my job well, I have learned to think on my feet and juggle many responsibilities. I would like to develop these skills in a full-time position at a company that will allow me to advance. Conclude the letter. You should end by stating you are available for an interview and look forward to hearing from the hiring manager soon.
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Note any enclosures. You probably have included a resume along with your cover letter. If so, make a note of that fact below your signature. Edit the letter. You want your cover letter to be informative but concise. Simplify complicated sentences and eliminate unnecessary words. Include transition words that make the letter easier to read. Proofread for errors.
Common errors include typos, grammatical errors, and missing words. For this reason, carefully proofread your letter. Read the letter out loud. Often, you might hear a mistake that your eyes slide right over. Read the letter backwards. Read the last sentence first, then read the one before it.
This technique really forces you to focus on each individual sentence. You can find a lot of mistakes this way.
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Ask a friend to read the letter. Print the letter. Print on 8. Ideally, you should use the same type of paper for both your resume and your cover letter.
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Also make sure the print is dark enough. Mail the letter. Remember to include your resume with the letter and send it in a business-sized envelope. When you email a cover letter, you should include your name and the job title in the subject line. Include your email address to get a message when this question is answered. Already answered Not a question Bad question Other. Related wikiHows. Article Info This article was co-authored by our trained team of editors and researchers who validated it for accuracy and comprehensiveness. Did this article help you? Yes No.